A5: No. Q6: Where do I collect my order at the store? Q7: What time can I collect my grocery items? Cash or e-wallet are not accepted. Q9: How would I know if my order is ready for collection?
Is there any notification? A9: Customers will receive confirmation order email from Tesco Online. Once customers received the email, customers may proceed to collect their order in the store.
Q What will happen if I am unable to come within the slots? Can I still get the order? A Customers are encouraged to come within the booking slots. Struggling to log in? To unlock your Tesco Mobile phone, you just need to complete the form below and then follow the instructions. You might need extra data sometimes, especially if you're out and about and not on WiFi.
More about pay monthly data bundles. More about pay as you go bundles. Just take your current SIM card and put it in your new phone. More about SIM swaps. Otherwise it may take longer, particularly on bank holidays. This is the same for all mobile networks.
If you're on pay monthly, you can link your Clubcard in our free Tesco Mobile app. Get in touch via Facebook or Twitter for help.
Supermarket value. On your side. The earliest time slot available is next day delivery. Choose your 2-hour time slot from the booking table. You have several options for a successful shopping: find the products you want by browsing through categories or typing keywords into the search bar.
We offer a lot of products on promotion. Add the required quantity of each item into your shopping trolley, and the trolley will total up the guide price. Select from online payment or pay at the door by credit or debit card.
Online payment will not be taken from your account until after you have received your delivery. Cash payments are not accepted. However, you will not be able to change your shopping method or your slot. Once done, be sure to check that the changes were saved successfully.
Your delivery will be brought to you in a temperature-controlled van, and your products will be handed over to you by a Tesco employee. The bags will be carried into your preferred room in your home if this is required and you can check every item to make sure your shopping is complete and to ensure quality and freshness.
If items are not available on the day of delivery, the Customer Delivery Assistant will bring products similar to the product of your choice substitutions which you can choose to keep or return.
Of course, you will only be charged for the items that you receive. We recommend that you check your delivery to make sure that you have received everything successfully. If you chose to pay at the door by card, you can pay either by credit or debit card. Online payments will be taken by the end of your delivery day.
Of course, in both cases you will only be charged for the items that you receive. Please read the information about guide price, to understand why there may be a slight difference between the guide price on your automatic confirmation email and the final amount charged. There are delivery slots available on Monday to Saturday in 2-hour delivery windows. These are available from 8am to 10pm. It is important to note that each delivery slot has a maximum capacity, so create your shopping well in advance to guarantee the slot you want.
You can create an shopping up to 3 weeks in advance before delivery. It is recommended to book your slot at the start of your shopping, however, please be aware that it will only be reserved for 2 hours once you have selected it. Alternatively, you can book your slot once you have completed your shopping. You can enter any delivery instructions that can help to direct or guide the Customer Delivery Assistant to your house or flat.
For example, you can give the surname of the main resident, if their name is on the bell, or give directions if your address is tricky to find. The confirmation email you received when you checked out will also tell you what time you booked for your shopping to be delivered. You need to be 18 years old to accept a delivery. If the Customer Delivery Assistant or, in case of collection at the stores, the Tesco employee handing over the products has doubts about the age of the person receiving the products, and the person does not voluntarily present his identity document to verify his age, the Customer Delivery Assistant or, in case of collection at the stores, the Tesco employee handing over the products will refuse to give him the shopping.
The Customer Delivery Assistant or, in case of collection, the Tesco employee handing over the products will do the same if the identity document shows that the person in question is under 18 years of age. If he is back in the store your order is cancelled, and you will have to send your shopping once again.
When creating the shopping list, you have the possibility to opt-out of substitutions on product or basket level. You can choose to accept or reject the substitute product when your shopping is delivered. Your delivery note sent via e-mail and received printed upon delivery will list any substitutions including quantities, unit price and total price at the top of the page.
Tesco from Home service is not a webshop, thus, selected products are only purchased upon delivery. The price, package size and brand of the substitute product may differ from the price, package size and brand of the product the User selected. Substitute products will be listed on the top of the delivery note you will receive via e-mail in advance as well as received printed upon delivery, with details of quantity, unit price and total price of substitutions.
If you choose not to accept the substitutions, feel free to hand it back to the Delivery Assistant, you will not be charged for these products during payment. Contacts: 06 80 or at tesco. In the event that you want to return a product or products as part of your complaint, you can do it only a Tesco hypermarket, where there is a Customer Services desk. Tesco Express stores and Tesco supermarkets are not considered a hypermarket.
A list of hypermarkets can be found at www. Wherever possible, please always try to check your shopping before the Customer Delivery Assistant leaves. If there are products missing from your delivery, please contact Customer Services using one of the contact details shown at the top of the page. If you are unhappy with any product, just hand it back to the Customer Delivery Assistant and you will not be charged for the product.
In addition, you are entitled to cancel the contract within 14 calendar days after receipt of the products without giving a reason, which means that you may return the products received within that period without justification. CD, DVD , if the User opened the packaging of products which after they are handed over, due to their nature, form an inseparable part of other products and in case of products with such sealed packaging which due to their nature cannot normally be returned for hygienic or medical reasons e.
If you return all the products in a transaction, you will be refunded the service charge you paid during the transaction in question, but you must in all cases return the products concerned at your own expense to a Tesco store within 14 days from your declaration on the cancelation of the contract. Tesco is obliged to pay the purchase price of the returned products at the Customer Services desk, or you may decide to choose a different product in exchange of the returned product. Upon determination of the purchase price, the price of the products paid upon delivery and receipt shall prevail.
Simultaneously with returning the products and repayment of their purchase price, a number of points corresponding to the amount refunded will be deducted from your Clubcard account. We solve every requirement individually. Our co-workers are ready to solve any issue that comes within a delivery. We offer a problem-free complaint procedure without a need for proof. You can ask for compensation in the form of an e-coupon or any other type of compensation based on the agreement.
Return the goods to the nearest Tesco store. We will give your money back or refund the order in another form of compensation based on our agreement. Of course, they will be encrypted and stored securely. My Account is the section on our website where you can check all the personal details that you have shared with us..
You can update your address and phone number using this section of the website. To update any other details please call Customer Services or the Helpline. Follow the link and enter your email address, and we will send you an email with a link to reset it. Then, simply enter a new password and confirm it to complete the reset. There are several options available to pay for your shopping. You can normally choose either to pay online or, to pay at the door by card. In both cases you will not be charged for your request until after the selected products have been delivered to you.
Unfortunately, we will not accept cash as payment. This is because our Customer Delivery Assistants cannot carry cash with them due to safety reasons. You will be asked to enter your payment card details in the online form. Tesco may check the data of payment card if such card is valid. However, your bank account will be debited only after your shopping has been delivered.
As a general rule, financial institutions debit an account using the amount that has already been frozen, so by the latter operation, the freezing is released. It is possible, however, that the financial institution does not debit your account using the amount frozen, in which case the freezing continues to exist until the time indicated below despite the debit. Given that Tesco has no control over the change of such financial transactions, Tesco excludes its liability for any damage they may have caused.
You can use a debit or credit card to pay for your shopping. We accept the following payment providers:. Yes, it is very safe to pay online within Tesco from Home service. All of your details are stored securely, including all payment card details.
They are held in compliance with the law and are kept confidential. We ask for the security number from your payment card to prevent the fraudulent use of your account. This is printed on your card but isn't in the magnetic strip or embossed so only the person who has the card knows the number. On most cards the security code is a three-digit number printed on the signature strip.
If you are having trouble reading your security code, please contact your bank. If you enter payment card details online, we will not charge your card at that point. However, we will make a check to verify the card. If this fails you will be notified of this on the website.
You can try again, or with a different card. If you have any difficulties, please contact our customer services team who will be happy to help you. Contacts: 06 80 or tesco. Just before your delivery we'll check your card to make sure the full request value is there. Your payment card will only be debited by the full amount after you hands over the selected products. For card payment at door: You can give the Customer Delivery Assistant any of your payment cards to pay.
Unfortunately, we will not be able to accept cash. If none of your payment cards work, or if in the rare scenario that there are any connection difficulties with the payment system at your door, we will have to take the products back to the store.
You will not be charged if this happens. You can indicate that you need a VAT invoice when completing the order by filling in the relevant field with the exact invoicing details within Order Summary part of the transaction, or at the latest at the time of receiving the ordered products. If you are subject to VAT, you need to enter your tax number in 8 or 11 numeric digits in the relevant field.
You have the possibility to modify the data of the invoice up to this time, until receiving the ordered products. The invoice for the products you have actually received and paid will be subsequently mailed to you. Each VAT invoice will be itemized. In order to ensure that the products are available to the highest possible number of Users, Tesco have the right to impose a ceiling as to how many individual items a User can purchase.
In this case, the User cannot select a higher number or amount of a product than the upper limit set by Tesco. You will always be informed about the maximum limit as the system does not allow choosing a number or amount of a product over the limit. The prices you will pay online are the same as in the store on the day of delivery.
This includes promotions. At the moment, multi-buy promotions e. The prices that are displayed on the website are the same prices you will see in our stores. The prices of products sold in deposit refundable packaging include the cost of the packaging material deposit as well. The cost of the packaging material is always indicated in the invoice. A User can return deposit refundable packaging to the designated Tesco stores and he will be repaid the deposit.
Returnable containers cannot be returned directly to the person making delivery Customer Delivery Assistant. For more information contact the Customer Services using one of the contact details shown at the top of the page. You can see the address of your chosen store on your email confirmation.
Please bring your request identification number and the credit card you used online to pay for the goods and your ID. If you are paying on collection you will need to bring your credit card and request identification number. Unfortunately we will be unable to give you the shopping without any of these forms of ID. Yes, if he has a copy of the confirmation email with transaction number.
Unfortunately without this we will not be able to give him the shopping. Slots are available 7 days a week.
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